Residence in NSW have been effected by record rainfall in late March 2021. This has subsequently led to waterways rising causing inundation, prevention of access and damage to assets.

Insurers have classified the weekend’s rain event as a Catastrophe which will trigger their focused claims services for policyholders.

We are here to assist in submitting possible claims and providing assistance and guidance on your insurance and claims needs.

Firstly, we trust that you are safe and have done what you can to keep your families and property as well protected as you can. Please continue to listen and adhere to warnings from officials when given.

If in peril contact Emergency Services on 000, if to report or obtain assistance for damage, contact the SES on 132 500.

Where possible and only if safe to do so, take steps to mitigate or reduce the potential for any further damage occurring. Keep a record of any costs incurred, in most cases these are claimable under your policy’s coverage.

In reality, during and immediately after major storm and flood events, not much can be done until waters recede, access is granted/obtained in order to assess and report damage that has occurred.

If you have suffered damage and wish to report a claim or potential claim, you can contact your Insurer directly either by phone or online. Or Alternatively, you can contact our office on 1300 739 861 or submit the incident using our online claim form.

Where possible, please try to retain evidence of any damage including by taking photos. This will assist in the claims process.

Government Assistance

Whilst insurance claims are being reviewed and assessed, there may be opportunities, subject to eligibility, to utilise both State and Federal Governments assistance packages.

NSW Service has information relating to Government support packages here.

Australian Government Disaster Assist has details that can be accessed here.

Progress Updates

As and when your claim is lodged with us please rest assured that we are working closely with our insurer partners to ensure your needs are met first and foremost.

When Insurers provide updates on your claims as these progress, we will keep you updated and assist to co-ordinate reinstatement of your property.

If you have any other queries or wish to discuss your policies, please do not hesitate to call us.

Disclaimer – “This material contains general information only and may not suit your particular circumstances. To decide if a policy is right for you please carefully read the relevant Product Disclosure Statement (PDS) and/or Policy wording. While we have exercised due care and skill in preparing this information, Optimum Insurance Services (Optimum) does not accept any legal responsibility or liability for negligence or otherwise to you or anyone else who seeks to rely on this information. This includes, without limitation, loss arising from a possible failure of the information to comply with statutory or regulatory requirements or the failure of the information to identify other terms and conditions beyond those considered in this document. You should obtain advice to ensure that your policy provides adequate cover for your circumstances.

“Optimum Insurance Services Pty Ltd is a Corporate Authorised Representative of Insurance Advisernet Australia Pty Ltd (Car No. 291220), Australian Financial Services Licence No 240549, ABN 15 003 886 687.”

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Optimum Insurance Services Pty Ltd is a Corporate Authorised Representative (No. 291220) of Insurance Advisernet Australia Pty Ltd (AFSL No. 240549).


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